PROTECT THE BEACH Mac OS

PROTECT THE BEACH Mac OS

May 06 2021

PROTECT THE BEACH Mac OS

Created On 01/29/20 04:33 AM - Last Modified 04/29/20 00:41 AM

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Symptom
Global Protect Agents installed on a MacOS is having repeated issues with connecting to the Global Protect Gateway. It shows as constantly in the 'Connecting' state with no changes in status. Retrying the connection does not help. After looking into the PanGPA.log and finding the following:
This indicates that the Global Protect Agent cannot reach the Global Protect Service running on the client.

Environment

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  • Mac OS High Sierra 10.13.
  • Global Protect Agent 5.0 and above.
  • Any PAN-OS.

Cause

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MacOS High Sierra 10.13 introduced a new feature that requires user approval before loading newly-installed third-party kernel extensions or KEXTs, for short. When a request is made to load a KEXT that has not been approved, the load request is denied.
NOTE: Approval is automatically granted to third-party KEXTs that were already installed before transitioning to macOS High Sierra.
The KEXT associated with Global Protect has not been approved and so cannot be run. This in turn prevents the Agent from connecting to the service.


ResolutionProtect the beach mac os download

To resolve this, the KEXT needs to be approved.
When a request is made to load a KEXT that has not been approved, the load request is denied and macOS presents the alert below:

This directs the user to approve the KEXT in System Preferences > Security & Privacy:

This approval will only be present for 30 minutes after the alert. Until approval, future load attempts will cause the approval UI to reappear but will not trigger another alert.

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The approval request should show 'Palo Alto Networks' as the developer. Click 'Allow' and that should give the necessary permissions for Global Protect.


Additional Information
This is only a potential solution for GP connection issues on MacOS. Other OS will operate differently.
Attachments

Follow these easy steps to protect the personal data on your device running macOS or Mac OS X.

1. Easily encrypt your Mac with the built-in FileVault.
Turn FileVault on to make your files are unreadable if someone else gets hold of your computer while powered off or locked.
How:System Preferences > Security & Privacy > FileVault

2. Set a password for your account and disable automatic login.
Remember to require your password after your Mac sleeps and of course, use a strong, lengthy password. Note that Disable automatic login has been removed from macOS Sierra.
How:System Preferences > Security & Privacy > General

3. Update macOS regularly.
Don’t ignore those installation prompts! Remember you can check for updates at any time.
How:Apple icon > About This Mac > Software Update

4. Make sure the firewall is turned on.
Enabling the built-in firewall will block incoming connections. You can also choose to allow only signed software to accept incoming connections under Firewall Options.
How:System Preferences > Security & Privacy > Firewall

5. Enable stealth mode.
Being in stealth mode means your Mac will not respond to connection attempts from the network.
How:System Preferences > Security & Privacy > Firewall > Firewall Options

6. Set the computer to log out after a period of inactivity.
The default for automatic logout is 60 minutes but shorter is better.
How:System Preferences > Security & Privacy > General > Advanced

7. Require an admin password for system-wide changes.
This helps protect against malware doing widespread damage.
How:System Preferences > Security & Privacy > General > Advanced

8. Control which apps are accessing your location.
Verify what’s using your location data and disable any location services you don’t need.
How:System Preferences > Security & Privacy > Privacy > Location Services

Protect

9. Restrict which types of apps are allowed to run on your Mac.
For more protection, grant permission only to the Mac App Store.
How:System Preferences > Security & Privacy > General

10. Review which apps have access to sensitive data.
In particular, protect personal data such as your contacts and calendar info.
How:System Preferences > Security & Privacy > Privacy

11.Stop sending diagnostics and usage data.
This data can include information such as the apps you use and your location.
How:System Preferences > Privacy > Diagnostics & Usage

12. Check which sharing services are enabled.
Disable things like screen sharing, file sharing, printer sharing, remote login, etc. unless you’re sure you need them.
How:System Preferences > Sharing

13. Install DuckDuckGo Privacy Essentials in your browser.
Our Privacy Essentials browser extension has built-in tracker network blocking, smarter encryption, and, of course, private search, all designed to operate seamlessly together while you search and browse the web.
How: Get the extension for popular browsers from https://duckduckgo.com/app

Congratulations! You’ve just taken a big step to increasing privacy and protecting the data on your Mac. If you’d like to delve further, we recommend this in-depth technical guide.

⇲ You can also download a printable PDF of all these tips.

For more privacy advice follow us on Twitter, and stay protected and informed with our privacy newsletters.

PROTECT THE BEACH Mac OS

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